Singapore · Advising across APAC & EMEA

BibinGokuldas.

Principal Enterprise Architect,
platform strategy.AI-first architecture.governance by design.CxO advisory.data & intelligence.

About two decades designing how global banks, governments and Fortune 500 enterprises build on their platforms. I set the target state, design the governance that holds it together, and stay through delivery until it works.

See the journey
0+yrs
Enterprise IT & architecture
$0M+
Programme value architected
0+
Platform & process certifications
0major
Transformation programmes
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01The architect

Architecture that outlives
the project plan.

“I work where enterprise strategy meets platform architecture, turning platform investment into outcomes that last.”

My working principle

I'm an Enterprise Architect with about twenty years of global experience across banking, government, healthcare, manufacturing and retail. My work starts in the boardroom, with target-state architecture, operating models and investment roadmaps, and runs through to governed delivery on the platform.

I've built architecture practices from the ground up, served as the internal enterprise architect and AI strategy lead inside a global bank, and advised CIOs across Singapore, Germany, Austria and Switzerland on how their platforms should evolve.

Today my focus is AI-first enterprise architecture: making GenAI, predictive intelligence and AIOps safe, governed and valuable at scale, especially in regulated industries.

01 / Strategy

Target-state architecture

Blueprints and capability roadmaps that decide what to build, what to retire and in which order.

02 / Intelligence

AI-first platform thinking

GenAI, predictive intelligence and AIOps designed into the architecture from the start, not bolted on.

03 / Advisory

CxO translation

Complex platform choices turned into ROI models, risk positions and board-ready narratives.

04 / Delivery

Governed execution

Operating models, design authorities and standards that keep multi-region programmes predictable.

02How I architect

One stack, five layers
of decisions.

03Career journey

From service desk
to the design authority.

PRINCIPAL / ENTERPRISELEAD ARCHITECTTECHNICAL ARCHITECTCONSULTANTDELIVERY 2005 · Wipro 2006 · IBM 2010 · Infosys 2018 · Engage-ESM 2022 · Standard Chartered 2024 · SimplifyNext Now · ServiceNow
PRESENT
ServiceNow
Singapore

Principal Platform Architect

Enterprise ArchitecturePlatform StrategyCxO AdvisoryAI Transformation

Embedded with some of ServiceNow's most strategically important customers in government and BFSI, working where enterprise strategy meets platform architecture. Accountable for architectural leadership, technical governance and strategic advisory, so platform investment turns into lasting business outcomes.

  • Sets enterprise-wide target architecture and platform roadmaps aligned to regulatory frameworks and transformation objectives
  • Acts as design authority across large, multi-workstream transformations, governing standards, data model decisions and implementation quality
  • Advises executive stakeholders on AI adoption, platform consolidation and operating-model design
Platform scope: ServiceNow · ITSM · ITOM · IRM · CSDM · Now Assist · AI Agents
2024
SimplifyNext
Singapore

Director, Professional Services & Sr. Technical Architect

Platform StrategyProcess TransformationDigital TransformationGovernance Transformation

Led the firm's enterprise architecture and professional services practice. Owned both the strategic vision for how clients adopt the platform and the governance of complex multi-programme portfolios, moving the firm from implementation partner to trusted advisor for Singapore Government and top-tier BFSI clients.

  • Owned end-to-end architecture for large-scale transformations, from enterprise platform strategy through governed implementation and adoption
  • Established delivery operating models, governance frameworks and execution structures for predictable outcomes across concurrent programmes
  • Directed pre-sales strategy and solution architecture with CxO stakeholders, designing integrated multi-platform blueprints that lifted pipeline conversion
Platform scope: ServiceNow · ITOM (Discovery, Service Mapping, AIOps) · ITSM · IRM · Enterprise Architecture Management · Microsoft Azure · AWS · Cloud-Native Integration
2022 — 2025
Standard Chartered
Singapore

Platform Data & AI Engineering Lead

Enterprise ArchitectureAI StrategyPlatform TransformationGovernance Transformation

Internal enterprise architect and AI strategy lead for the ServiceNow platform in one of the world's most complex global banking environments. Defined how the platform evolved architecturally, operationally and strategically to support the bank's digital transformation agenda across IT domains.

  • Defined and operationalised the enterprise AI/ML strategy, integrating GenAI (Now Assist) and Predictive Intelligence for hyperautomation and faster decisions
  • Architected a secure, scalable, CSDM-aligned target-state platform with governed integrations across cloud and on-premises systems, built for regulatory resilience
  • Partnered with Data Engineering on real-time data pipelines powering analytics, operational intelligence and adaptive workflows
  • Championed AIOps, Virtual Agent and Predictive Intelligence adoption for self-healing operations at bank-wide scale
Platform scope: ServiceNow · ITSM · ITOM · AIOps · IRM · CSDM · Discovery · Service Mapping
2018 — 2022
Engage-ESM
Singapore · Germany · Austria · Switzerland

Lead Architect, ServiceNow Practice

Process TransformationDigital TransformationGovernance Transformation

Central architectural authority for a globally distributed practice, leading enterprise-wide transformations across banking, semiconductors, retail, insurance and healthcare in EMEA and APAC.

  • Architected large multi-domain implementations: ITSM, SPM, ITOM, Enterprise Architecture, HRSD, IRM/GRC, SecOps and CSM
  • Worked with CIOs and senior IT leadership to define platform roadmaps, architecture standards and modernisation strategies
  • Created a proprietary audit and health-check framework covering instance quality, data integrity and licensing efficiency
  • Delivered multi-region and domain-separated deployments, including SAP integration and containerised architectures
Platform scope: ServiceNow · ITSM · SPM · ITOM · HRSD · IRM · SecOps · CSM · Microsoft Azure · AWS · REST/SOAP APIs · Cloud Integrations
2010 — 2018
Infosys
Singapore · Germany

Senior Consultant / Technical Architect, Global Programmes

Process TransformationDigital Transformation

Architecture lead and ROI-focused solution strategist on end-to-end platform programmes for Fortune 500 clients in financial services, life sciences, agrochemicals and professional services.

  • Led a legacy-ITSM-to-ServiceNow migration for a global financial institution, embedding a KPI-driven governance model
  • Designed a global CMDB architecture with multilingual Virtual Agent for a Fortune 500 agrochemical enterprise
  • Built automated deployment pipelines that shortened release cycles for a professional-services platform
  • Created reusable accelerators: incident auto-resolution, SLA intelligence and audit modules
Platform scope: ServiceNow · ITSM · CMDB · Discovery · GRC · SecOps · Asset Management · Microsoft Azure · AWS · Java · Spring Framework · Oracle DB · REST APIs · CI/CD · ITIL v3
2006 — 2010
IBM
Singapore · India

Service Delivery Lead & Sr. Process Consultant

Process TransformationGovernance Transformation

Set up ITIL-aligned service desk and infrastructure operations for a global bank's application landscape, and introduced early service automation and knowledge-centred support. This is where my process-first approach to architecture started.

  • Designed and operated ITIL v3 service desk, incident, problem and change management processes for a global bank's application portfolio
  • Introduced Knowledge-Centred Support (KCS) and early automation to reduce tier-1 resolution time by 30%
  • Led infrastructure operations covering Windows Server, Oracle DB and Java/.NET application environments
  • Contributed to early virtualisation initiatives using VMware, laying groundwork for private cloud adoption
Platform scope: ITIL v3 · HP Service Manager · Remedy · Java · .NET · Oracle DB · SQL Server · Windows Server · VMware (Early Cloud) · Shell Scripting · LDAP · Active Directory
2005 — 2006
Wipro
India

Where it began

IT Service Operations

Started my career in enterprise IT services, building the operational foundation that every later architecture decision has drawn on.

  • Provided first-level and second-level IT support covering Java/.NET application troubleshooting, database queries and network incident handling
  • Worked across Oracle DB, SQL, and Windows Server environments supporting enterprise application stacks
  • Developed early expertise in ITIL service desk workflows and SLA-based ticket management
  • Built foundational understanding of J2EE application architecture and enterprise integration patterns
Platform scope: Java · J2EE · Oracle DB · SQL · Windows Server · Shell Scripting · ITIL Service Desk · Basic Networking · HTML/CSS · Application Support
04Impact

Value, measured
by industry.

$41M+

Programme value I have architected and governed across six major transformation programmes in four industries.

Banking & Financial Services$20.0M
2 major programmes
Healthcare$8.2M
1 major programme
Manufacturing$6.8M
2 major programmes
Retail$6.5M
1 major programme
05Capabilities

Depth where it counts.

AArchitecture

Enterprise & Platform Architecture

  • Target-state & roadmap designExpert
  • TOGAF-aligned EA practiceExpert
  • ServiceNow platform architectureExpert
  • CSDM & CMDB data architectureExpert
  • Integration architectureAdvanced
  • Application portfolio rationalisationAdvanced
BIntelligence

AI, Data & Automation

  • Enterprise AI strategy & governanceExpert
  • GenAI / Now Assist / AI AgentsAdvanced
  • Predictive Intelligence & AIOpsAdvanced
  • Data pipelines & modellingAdvanced
  • Virtual Agent & conversational AIExpert
  • Hyperautomation (Flow, IntegrationHub)Expert
CLeadership

Strategy, Governance & Leadership

  • CxO advisory & business casesExpert
  • Architecture practice buildingExpert
  • Design authority & governanceExpert
  • Operating models & CoE designExpert
  • Pre-sales & RFP strategyAdvanced
  • Agile / SAFe / PMP deliveryAdvanced
06Credentials

Certified to lead.

CTA
Certified Technical Architect
ServiceNow · the platform's highest technical credential
ServiceNow
CIS
Certified Implementation Specialist
ITSM · SPM · APM · Discovery · Event Management
ServiceNow
CSA
Certified System Administrator
ServiceNow
ServiceNow
EA
TOGAF
Enterprise architecture framework
The Open Group
PM
PMP · Certified Scrum Master · PRINCE2 (trained)
Programme & agile delivery
PMI · Scrum
SM
ITIL v3 · ISO 20000 · COBIT Foundation
Service management & IT governance
Axelos · ISACA
LSS
Lean Six Sigma Green Belt
Process excellence
Quality
Executive education

Executive MBA

S.P. Jain School of Global Management, Singapore

Foundation

Bachelor of Engineering

Electronics & Communication, PIET, Nagpur University, India

07Build

Architects who
still build.

08Writing

Notes from the
drawing board.

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✳Contact

Let's architect
what comes next.

Defining a platform strategy, standing up an architecture practice, or putting AI to work safely at scale? I'm open to senior architecture leadership roles, advisory work and speaking.

bibingokuldas@gmail.com LinkedIn ↗
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